Terms of Use

Article 1: Purpose

The present Terms of Use (hereinafter "the Terms") are intended to define the terms and conditions under which the Association Cosmic Groove Airlines, located at 34000 Montpellier, provides the services and products offered on its website to any User.

Article 2: Acceptance of the Terms

By accessing the website and using the services and products offered, the User unconditionally accepts these Terms.

Article 3: Accessibility and Eligibility

The website is accessible to any natural or legal person. However, the purchase of concert tickets is limited to Users who are at least 10 years old.

Article 4: Products and Services

The website offers concert tickets, records, posters, and merchandise for sale. The features and prices of each product or service are available on the website.

Article 4.1: Cancellation and Refund

In the event of a concert cancellation by the Association, tickets will be fully refunded to the User.

Article 4.2: Returns and Complaints

Any defective product may be returned within fourteen (14) days of its receipt, in accordance with the provisions of the Consumer Code.

Article 5: Payment and Delivery

Article 5.1: Payment Methods

Payments are made by credit card or via PayPal.

Article 5.2: Delivery and Shipping Fees

5.2.1 Delivery Modes

Physical items such as records and merchandise are dispatched by Mondial Relay or La Poste (Colissimo) within two (2) working days following the receipt of payment. A link to track the parcel online will be provided to the User.
For concert tickets, collection will be on-site on the day of the concert, upon presentation of an ID and/or the order confirmation.

5.2.2 Shipping Fees

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the package. Shipping fees will be automatically calculated at the end of the order process, before payment.

5.2.3 Multiple Orders

It is recommended to group all items in one order. Separate shipping fees will apply to separate orders.

5.2.4 Packaging

The dimensions of the shipping boxes are calculated to ensure adequate protection of the items against damage during transport.

Article 6: Personal Data

The Association complies with the provisions relating to the protection of personal data, as provided by Law No. 78-17 of 6th January 1978 and the General Data Protection Regulation (GDPR). For more information, please see our Privacy Policy.

Article 7: Limitation of Liability

The Association shall not be held responsible for any indirect damage resulting from the use of the website, including but not limited to, loss of profit, clientele, data, or any other loss of intangible assets, even if it has been advised of the possibility of such damages.

Article 8: Intellectual Property

All content on the website, including but not limited to, images, text, videos, and others, are the exclusive property of the Association and are protected by intellectual property law. Any reproduction is prohibited and may be subject to legal action.

Article 9: Contact

For any questions or complaints, the Association can be reached via the online form, by email at asso@cosmicgroove.fr, or by phone at +33 6 98 80 46 18.

These Terms are subject to French law. In the event of a dispute, French courts shall have exclusive jurisdiction.